Refunds, Returns, and Cancellations
The nature of our artwork means items are non-returnable and non-refundable. If you have an issue with your order, please contact us and we will work hard to make it right for you. In most cases, a resolution can include a replacement keycap or an exchange for a different keycap.
For exceptional cases where a refund is offered by Suited Up Keycaps, you should know that Paypal recently changed their refund policy such that there are no refunds of Paypal fees when a transaction is canceled. In order to ensure continued operation of our site and continued offering of Paypal as a payment option, we will withhold a 3% restocking fee when a refund of a Paypal payment is offered.